I bought a living room set and was not informed about the delivery date. I had to reach out to them and they mentioned that it has been scheduled already and not even informed me of the date. They said that their website says it when I placed the order but the website and confirmation email gave a 12-day window. Their CS went around and around about they have communicated and this is how their process works and if I want to reschedule, it will be another weeks away (I already waited 1.5 months since I placed the order). Bottomline, you have to bow down to their delivery date and time unless you are willing to wait another month or so. Take note, I paid the delivery service.
Thank you Karen. We are happy to hear about your positive experience. If you need anything in the future for your remodel needs, please feel free to reach out to our sales team.
Molly
Build.com