Karen M.

Wrote a negative review directly on their site and they sent email to me saying my review was rejected! Poor customer support. I ordered toy for niece to be shipped to her address on Labor Day. When I received confirmation that same day, it showed my shipping address, not the one I entered on the order. I emailed immediately, knowing they were closed, and asked them to reply asap the next day so I knew they received email, and give correct address. They did not. They sent me email to resolve over phone. So I called next day and they told me it was too late, that it already had been shipped, and I should have called by 8 a.m. I got the tracking number and it said they only CREATED the label at 1:34 p.m. He basically called me a liar saying I put my billing address in, and was so sarcasstic saying this never happens with other customers! I even explained how it took 7 tries to complete the order as it would not accept any of my credit cards so I had to use PayPal. Did not decline them, just said cc not accepted. So we corresponded a few times through the original email. They knew I had to revise but went ahead anyway to ship? Now I have to ship this large box again since my niece lives 1.5 hrs away. Shame on me for not checking their poor reviews before ordering something from a company that I thought was reputable. Their site is definitely not user friendly. I did have a heck of a time changing the ship address and it would keep defaulting to my billing address so I was not surprised when I received my confirmation. Didn't think it would be such a hassle to fix.
My advice to anyone wanting to buy from their site, READ ALL THEIR REVIEWS. I was shocked to see they had a score of less than 2 stars when this all started.

I dressed my house with all samsung appliances. Fridge dumped on me after 3 years. Paid $2200 on special. Put over $900 in it. So the money I saved on original cost was no bargain. Stove fizzled after only a year. Had to replace circuit board. Dishwasher works so long as I all but wasj the dished as I load. Microwave"s handle broke off within 2 years. 3 tvs were all sent in trash. 2 lasted 3 years but one actuallu suri ed 4. Washer and dryer, my favorite of all, are still working great. But they are onlu inder a year. It was a sale I couldnt resist even after all my problems with the others. And here I sit on my Samsung Edge which I will have for a year in Oct! I only had to replace it once since I had it under the original warranty. Needless to say, my next phone and appliances will NOT be Samsung. I just hope appliances last another year when I sell my home as they will stay with next ownet in which I can start anew.