Karen S.

I owned Acrobat Pro11. I bought a new computer and was moving Acrobat 11 over to it and when I put my product registration in, I re eived a message saying the number was no longer valid (something to that effect). So I contacted Adobe via their chat support and was basically told too bad about the software I LEGALLY OWNED and spent money on, it was no longer valid and that was that EXCEPT I could have a free 30 days on their new platform. I told him no, I won't be using Adobe any longer.

Adobe isn't honoring purchases of the past. You either move to their new system or just forget using what you bought. If I could give them zero stars, I would.

If I could give these people zero stars, I would. My cards were horribly misgraded (e.g., said some were played...NONE of the cards I sent them were ever played). I emailed them and said 'cancel my transaction' and was told it was impossible and though impossible to cancel my order, they're about 2 weeks past the time they should have sent payment. Honestly, I feel scammed. I will never, ever do business with this company again.