Karly B.’s Reviews of Divine Gear & more

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Divine Gear

Beauty Products

“Update on getting my money back”

2/25/20

• Updated review

In January, I opened a case with PayPal to get my money back for the Dyson Hair dryer that ended being a fake and broke after 1 time of using it. PayPal told me that they would get into contact with the company. I received an email from Divine Gear (finally, but only because PayPal got involved) and it was Divine Gear saying that they could refund me 35% and I could keep the hair dryer. They said I could return it, but returns often take up to 6 months and even then I wouldn't be guaranteed the money back (that's what I gathered from the email which was written in broken English). At the end of the email, they said to let them know if I would accept the 30% off (I thought, wait, I thought you said 35%?). Pretty shady. I contacted PayPal and they said not to answer the email, and send it to the address that they got from the company. It cost me $77 (because it was sent over seas) to send the hair dryer back. It arrived in Egypt, and the postal service tried to deliver it for 3 days (addressee not available & missed delivery is what the tracking said). NOW... it has been 6 days, and the tracking has not been updated since they tried to deliver the package. I honestly think that whoever takes these packages is purposely not there. I have been in contact with PayPal and my resolution date keeps getting pushed back 3 days every few days. I am beyond upset and frustrated. Now, I am out $400 for the dryer, $77 for the shipping, and I have nothing to show for it. I am not sure if/when I will be getting a refund...

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“CAN SOMEONE FROM DIVINE GEAR EMAIL ME BACK PLEASE”

1/15/20

• Previous review

I cannot find a phone number for this company, and I have reached out several times to do a return. They will not contact me. Emails, FB posts and messages, I can't get them to respond. I have even sent these 3 pictures. When I received the Dyson Airwrap hair dryer, I thought it felt a bit cheap. I am thinking it is not a real Dyson now. The round brush, the one I was the most excited to try, snapped off on my 2nd use. I contacted the company, and they responded once and said to just snap the brush back on, or that it may have been dropped! They said they've never seen this happen. I am shocked, I have kept it in its box and made sure I took excellent care of it ($400, yeah I will take great care of it!). It was never dropped! I had used it only ONE TIME! The part that is supposed to lock onto the Dyson came off, and now the piece is useless. I have tried to snap it back on, and the inside is bent. It looks poorly glued. I am trying every which way to get the company to respond. I feel cheated and upset. I would have taken my business elsewhere had I known. I don't know how to get my money back and they say they have a 45-day money back guarantee for defective items but then ignore my emails. Please, someone contact me! I will update this review if the company responds. Please Divine Gear, its up to you to make it right.
Karly, order 2765