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I first tried the Chat function. Answers wouldn't go through. Hit Return repeatedly. Finally figured out you can't use punctuation. A period at the end of a sentence prevented the chat from working. The Chat person never answered the original question so I then called. It just got worse. The woman was rude, gave confusing answers, and then got condescending when I told her to just cancel the order. After the frustrating Chat her she just made me angry. Now they are holding my refund for three days. I was happy with my first order, but it was my last. Won't use them again.
I ordered 11 items from this site as Christmas presents on Dec. 10th. As of Dec. 25th I have not received any items or even a working tracking number. Requests for shipment or refund provide no action from customer service. Stay away or you will be forced to try and get your money back through your credit card company.
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My husband and I each ordered a pair of glasses. Both prescriptions were totally wrong and the...
My glasses were lost in the mail, and when I called Zenni, I reached a call center overseas that...
Thank you for posting your Zenni review of your experience placing your most recent order with us, order o5187692445, placed on November 20,2022, for one pair of premium progressive eyeglasses.
We were sorry to learn that you had a difficult time using our Chat feature, and we apologize for any dismay you experienced as a result.
We were also sorry to read that you had a difficult experience with our customer service representative who answered your telephone call, and we apologize for any dismay you experienced due to this matter, as well.
However, we understand that the customer service representative confirmed that the order was entered incorrectly, with plus values on the Spheres when the prescription calls for minus values.
We canceled the order at your request today, November 21,2022, and we advised that the full refund of what you spent on the order will be issued to your credit card within the next 48-72 hours. When we have issued this refund, we will email you a transaction number.
We hope that, once the refund has been issued, you will place a new order for the premium progressive eyeglasses with the correct prescription.