Katastrophe V.

Since my salon was not seeing clients due to "The Vid" (now back at limited capacity) and I'm not special like Nancy Pelosi, I thought I'd give this a try. While I appreciate the concept, I'm honestly not impressed. Truth be told, it has to be difficult to try and consult clients and estimate hair color through photos and descriptions. Everyone will see/interpret things differently. I had no issues adjusting my color with the colorists (they were pretty patient with me, I'm a particular $#*!), but I'm just not thrilled with how drying and inconsistent the color is. I've done my own hair FOR YEARS prior to seeking out a salon, and even have a couple stylist friends (unfortunately they live far from me) who've educated me on this and that. Never have I had such a patchy outcome than I have with this color. They only offer a liquid color, so that should've been my first clue that this would wreck havoc on my perpetually parched, 2B/C, prone to frizz hair. They do offer add-ons like weekly masques, moisturizing conditioners and shampoos, as well as other styling products (their root lift spray is the best I've tried), and I have the deep repair conditioner... it's ok, but smells divine. I will give them one more shot (going with the three strikes rule); if I'm still "meh", I won't use them again. They're not off to a great 3rd start though, I was informed my order shipped 2wks ago, but I have not received it yet. Last tracking update via USPS was a week ago, I'm not sure who it falls on at this point.