When you order, you get a timeline that says the seller has 2 business days after you place the order to ship. I ordered a pair of shoes and they didn't ship in time. Customer service told me that this particular seller needed more time because of "carrier issues where he lives". So we gave it another 7 business days and still nothing. I was refunded and told if I rebought, I would be matched with a different seller. So I did and the exact same thing is happening. I'm being told it's a different seller but also with carrier issues. They won't switch sellers. They won't encourage the seller to ship. They won't refund my money. So…I guess I'll wait another 7 business days to see what happens but by then, it will be two orders, 1 month of waiting and shoes.
Hi Kate, We are sorry to hear your purchasing experience didn't go as smoothly as anticipated. Buyers and sellers are located across the world as are our authentication centers. We do not guarantee shipping information for any item until after and only if the item passes verification. When an order does run into an issue a Seller can be given an additional business day. Please know before any order is canceled we do first attempt to link you to a new Seller at no additional cost to you, if unable a full refund is issued. If you have not received your refund we are more than happy to investigate for you.
Please reach out to our support team via stockx.com/contact and they will be more than happy to assist you.
Thank you.