Kate S.

I am beyond frustrated with Spanx.com. First of all, I paid $128 for these jeans (skinny ankle) that are supposedly the best things on earth. Reviews said they fit true to size and are supposed to be super stretchy. So I order my normal size. They are NOT stretchy and they do NOT fit true to size. So I order decide to size up. Well still not stretchy but now the legs are too big. I will give them this, the exchange process was simple and free. But now I have to pay $7.95 to ship the ones that don't fit back to them. And unbeknownst to me, I have a new order number and when I return, expecting the money will be credited to the account I originally paid with, I am given a gift card for the remaining balance minus the $7.95 shipping, to a severely overpriced company that I will not buy anything from now, not just because I can't justify spending that amount of money on items that aren't what they describe and I can get similar items much cheaper, but out if principal. I am usually go with the flow, but I am pretty angry about this. Enough to take time out if my work day to write a review about it.