Katherine J.

On October 1,2022, my fiancé contacted Honest Solitaire to order a custom engagement ring. He advised the owner of what he wanted to order, filled out a form and provided his VISA number to place the order. He was advised that he would receive a photo rendering of the final design once it was completed and that the ring would be ready in 3 - 6 weeks. He never received a photo rendering, however the order was placed and his VISA was charged right away. He had no idea what the final ring would look like and to this day, we still don't know. He had to propose with a loaner ring instead of the real thing.
Once the six week period had passed and we got no call or update, I called to check only to be told pretty rudely by the owner that it was actually going to take 16 weeks. That would have made the completion date January 22,2023.
On December 3,2022, my fiancé and I went to the store to speak to someone in person about the photo rendering, and to find out what was going on because they would not answer our calls. The employees told us that they had no idea on the status of the ring, but in fact it would only take 12 weeks maximum, and the ring would arrive either just before Christmas or the week after. As we expected, it never came.
We called multiple times for the next two months with no answer until finally they picked up the phone in late January. We were told it was finished and being shipped. The website says shipping takes two and seven business days. We were also supposed to receive a tracking number and never did. We gave them 2 weeks to give them time for any delays but heard nothing. We called again several times, only to find out that the owner went away on vacation and apparently the employees are not allowed to accept any packages when she's gone so even if our ring did arrive, we wouldn't have gotten it.
I called and texted multiple times in February for a meeting but they ignored me so I booked a consultation with the owner herself through their online portal. When we got there, the owner didn't show up for our meeting and the employees told us they would probably be able to get us a refund. We had to tell them that their website states a no refund policy and the employees told us that they are not familiar with their own website.
It has been almost 24 weeks since we ordered our ring. We have no idea what it looks like, where it is or when it will get here. At this point we don't even know for sure if it's been started or not because this company has terrible communication and absolutely zero follow through. We have had to reschedule our engagement shoot twice and I have gone my entire engagement without a ring. I get married in 5 months and have no indication on where it is. We've been given multiple different completion dates, stories and quite frankly lies about what is going on with our ring. The store puts you in a position where they take your money and then hang you out to dry until your ring comes in… or not. They recently posted on their Instagram that their iPad broke which apparently means that clients have no way to call or email the store with any questions at all until it is fixed which they don't have a timeline for. I don't understand how a company in this day and age can function properly without a phone or a computer. We also found out that they only have a one year warranty on their rings and their website states that they reserve the right to revoke your warranty at their discretion. That sounds nothing but shady and very unprofessional for a ring company. For something as special as an engagement ring, I wouldn't waste your time with this company. Buying an engagement ring should not be a risk or a game and that's exactly what this company has put us through. We have recently discovered a myriad of other negative reviews of people who have experienced the exact same thing as us. We know better for next time to look reviews more thoroughly but regardless, this company is not worth the time or the hassle.