I have purchased the spyware application, but when I have tried to upgrade with the antivirus, it hasn't worked. I should also be able to download free protection, and none of this has worked either. They say they will try and resolve issues within 24 hours, but it has been over a week, and so far, have not had one reply yet! Totally p*****ed off and down by £30 quid. Also, PC much slowler than before!