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Kathy C.

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1 Review by Kathy

Lord+Taylor

  • Lord+Taylor

“No customer service.”
2/1/24

I ordered some clothing on Lord & Taylor website. I was trying to see if the coupon they sent me would work and when I clicked on "apply", the order was completed without applying coupon. I could find no way to cancel it. I tried to do "live chat" and after 40 minutes- still no response. This was around 3pm on a Monday. Also tried calling -no answer, texting-no response, and emailing- no response- ever from anything. Ordered the clothes on 1/15 and delivered 1/26. Luckily they all fit and are nice. I probably would have saved about $10 if coupon was applied

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