Kathy T.

I ordered a purse on 12/29 using a coupon code. Now I know why such a "Bargain". There was NO confirmation email sent to me, but they charged my credit card immediately. There was a message on the page stating that due to heavy volume, shipping might be delayed. I tried to sign back into my account 7 days later to check on the order and wasn't able to sign back in. I know that my email was correct, since I had been receiving advertisements from them every day. I never received the password reset email even though I tried 5 times over the next 2 days. Finally was able to contact them by phone last Monday. The CSR couldn't have cared less. Just said that if they were unable to send it within the next 3 days, the order would be cancelled. Apparently it was on backorder, which they didn't disclose anywhere. I received a cancellation email and finally
Got my account credited back yesterday, so at least they followed through with that. In the meantime, I located another purse at the same price on QVC and the "real" Dooney site. I'll give Dooney another chance and see what happens. At least they immediately sent a confirmation email, and the listing on the purse clearly stated "pre-order", so I'm expecting a delay. Will keep my fingers crossedfor a better result this time.