Kathy U.

I've experienced the exact same appalling customer 'service' (more like auto reply) from Body by Finch. Like the other reviews, trying to get any sort of service is impossible. I signed up for the $15 trial back in May 2020, and chose to not renew, believing my account was closed/inactive. Now, 18 months later, they have debited my credit card $180 without my knowledge! I've had no correspondence from them in that time, nor have I used the app (long deleted from my phone). Don't try calling someone... there's no phone number. You have to rely on email, which takes several days to get a 'cut & paste' reply from. They said because I contacted them within 7 days of them debiting my account, I was eligible for a refund, but it would cost me $24.95 for them to process it! They charged me $24.95 to give me back money they had no right to take in the first place! Absolutely appalling. There are plenty of other Apps & programs out there that provide the same product but with actual service. Don't bother with this one.