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Katie H.

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  • 1 Helpful Vote
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Experience: Shopping, Computers & Technology, Home & Garden

Member since August 2020

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1 Review by Katie

I purchased a pool pump for my above ground pool in May 2020. They did not send me a receipt there was no packing slip and no information on the package beside address. We hooked the pool pump up with in 1 week the pump quit working. I tried multiple times to reach the company. For weeks I called every day throughout the day with no answer. I called my credit card company and they disputed the charge which got their attention. VM stated that I missed my 30 day return policy. But gave me nothing to be able to return the part. I finally was able to get through to VM after 3 months someone finally answered the phone. She told me they were overwhelmed with calls and were not able to answer calls. The company should have extended the return policy due to this demand and the COVID pandemic but did not. I had to purchase another pump and no long need this I still can not return I asked the girl if they company is overwhelmed with calls because they sell crappy products that dont work and she said YES. DO not buy from this company you will be totally ripped off. They only get 1 start because I have to give them something to post
VM I. – VMInnovations Rep
Hello Katie,

I am so sorry to hear your pump is not working. We do not include any paper packing information in our shipments to save paper, but are always more than willing to email you a copy of your invoice via email. Our team is available via phone and email daily at 866-639-9320 or help@vmexpress.com. As stated on the listing we are only able to accept returns within 30 days from purchase. Any return period extensions during COVID-19 are established by our marketplace partners. Typically pool supplies do come with warranty coverage directly through the manufacturer. I am unable to locate your order based on the information provided, but if you contact us directly our team would be happy to take a look at your options moving forward.

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