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The responses were mostly fictitious, response from same two people. We are unable to search for rooms in different suburbs. Search lists have photos of people with painted animal faces. Obviously mocking I guess. Has the site changed hands. It was a site one could trust but now it is exactly the opposite. Are they going through a overhaul and using the subscription money for it. They must refund our money immediately until they get their act together. Is it time to report this site to Fair Trading department in the UK?
Kay M.'s review of Roomgo earned 2 Very Helpful votes
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We're sorry to hear you are not satisfied with our website and I I'd like to take the opportunity to address your concerns:
Concerning the fictitious responses, I'd like to reassure you that the members on the site are not fake or bogus, they are real people like you looking to for flatshare. Interest messages on the site are automated templates, so if any member sends you an interest they will all look the same. We aim to provide a successful experience hence our site is being monitored regularly by a large team of agents who ensure that the platform is up-to-date and safe to use. If by "painted animal faces" you are referring to the filters people use nowadays to take picture on their phone, that's a new trend people are using while taking pictures, and if we are able to identify their faces through the filters the pictures are approved.
Regarding the refund request, we are always ready to accommodate to our users needs. Kindly contact us by email at frank@easyroommate.com so that we can discuss this further.
I hope to hear from you soon!