K D.

I brought my car in for a diagnostic test to determine why the engine light was on. My husband typically takes care of this for me but, unfortunately he was out of town. After not receiving a phone call for an update 6 hours later after dropping off the car I called for an update. There was no answer, left a voicemail and then someone got back to me 1.5 hours later. They advised me for what needed to get fixed the parts cost 200$ and the labor fees would cost an additional 800$, so over 1,000$ with taxes. Then, I felt placed on the spot, pressured to pay the money or I would do more harm to my car. In retrospect I believe not only did I get taken advantage of to spend an outrageous amount but they were in hopes of me trying to buy a new car. Earlier in the day when dropping off my car, I was waiting in the lobby well over an hour for the shuttle to take me home and a sales person tried to coax me into looking at new models. My car is 8 years old and soon will need to be replaced. Lesson learned: go with someone so you don't feel pressured to make a decision and do your research. Discovered for what I was charged 4 hours of labor actually should only take 15-20 minutes.