Keisha B.

I bought shoes from Converse during their after-Thanksgiving sales, which were great, but my second order was canceled and reimbursed by the company. On my third order, the extra shoelaces I ordered were canceled by the company. My first order was great, however, my daughter needed a bigger size. I called to do an exchange within the thirty days and they said that because of the holidays they would extend the exchange/return time period to 60 days, which is great, but I have twenty days left to return or exchange them and they don't have them in stock. I was told almost two weeks ago that they should restock within two weeks, because they aren't a limited edition shoe. I called today because I saw that there was a size in the same shoe that would work for my daughter only to be told that it was no longer in stock. I asked if they could extend the return/exchange window and they said, "No." I'm frustrated because now their sales are not great and if I exchange for something different, I'll have to pay a lot more and my daughter's heart was set on those shoes. She had even tried on her sister's Converse shoes to make sure the size was right before I ordered them. I feel like their shoe sizes are a little inconsistent. Anyway, fingers crossed that they get more in stock before the return/exchange window ends.