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It's hard to reach out to their live support. They'll just keep passing over you to their chatbot for help and if you try to call them directly, you'll be stuck in the queue for about 15 minutes and their agents are not that skilled enough to understand your concern. To be honest, it's frustrating and time-consuming! Not ideal for a fast-paced workplace.
I work in a company where we handle different VOIP Providers so I understand that we can't always get 100% uptime that's why every VOIP's Technical support is very vital for this kind of business. Among all the VOIP providers I've worked with, 8x8 is by far has the worst customer support ever. 8x8 should improve this!
Keisha C.'s review of 8x8 Inc earned a Very Helpful vote
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Empty.
Over priced and unreliable. No customer service. Finally was able not renew their contract. They...
The quality of calls is poor at best and the customer service is worse. Calls get dropped...
