I had ordered a costume 4 days prior to halloween with a 2 day express shipping hoping to receive my costume before halloween as I should, what I got was a costume 2 days after halloween. I tried reaching out to them, after a week of actually getting ahold of them, they tell me I can send the costume back for a full refund. I proceeded to do so and that was 2 weeks ago and I still haven't received my refund!