So I'm not the one ordering them, but I have heard that the customer support is terrible. But anyway the food is absolutely terrible. The only reason my parents are even doing this is because they are too lazy to make anything else. Yeah some of the food is good like the pork and chicken but the mashed potatoes are terrible, the carrots are terrible, and there is barely any options: I get the same thing every other week. And don't even get me started on hello fresh owning them. Hello Fresh's food looks so good, except my parents are cheap and lazy. Everyplate is literally the cheap version of Hello Fresh. If you want good food, go to hello fresh or any other companies