EveryPlate

I ordered my first box and was excited to try it. However all 4 meals had multiple ingredients missing, so none of the recipes could be completed. I contacted them through chat and requested a refund. They tried to offer me a credit on my next box instead. Nope! There will not be a next box. They finally gave me a refund, but not a full one. I was ok with that since I did get about half the stuff I was supposed to. And I only spent 40 bucks anyways. But now I gotta figure out what to make with this random food. Very disappointing!

This company charged me fraudulently for something I never ordered. Then said they could not cancel the box because it was too late. I finally got my account canceled, but they refused me a refund. AND the box they charged me for never arrived. I'm reluctant to contact them because I don't want them dipping into my checking account fraudulently again.

I don't know how a company with such deceptive practices stays in business, but I reported them to the better Business bureau.

I saw some of their reviews and shock they ever got a bad one, I have been using them for around a year and never had bad food, missing items or any issues with them at all. I think people are more likey to take time to write when something goes wrong, then when it goes as it should, so I am taking the time now. It has been going great, I would recommend them.

Called today because I was unable to cancel my order 24 hours ago. Called to cancel it as it hasn't shipped yet but was told I was unable to do that. I could ship to a new address which makes no sense but there is nothing they can do. I have been with you guys for awhile now and you can see I have skipped the last couple meals. Customer service is $#*!. Won't be returning

I've been with EveryPlate for about 9 months. I usually skip boxes that I don't want. I forgot to go in and skip one for this week. Having never forgotten before, I was hoping for assistance from customer service. While it is my fault for neglecting to skip this week, I would have expected some kind of help. The food was fine, but the service is terrible. If I want to do a meal kit in the future, I'll look elsewhere.

If you want to dig through a pile of little packets to sort out the ingredients for each meal. You will get the opportunity here. Meals are ok. No ingredients that you probably don't already have.

I got an offer to restart my EveryPlate account, so I went online to review the menus to decide if I wanted to give it a try again. Unbeknownst to me, just by virtue of logging back into the account, it was automatically reactivated and they have shipped a box out. I NEVER agreed to this.

Such a shady business practice, and completely lacking in any level of transparency.

We tried canceling our subscription 3x now. They cancel that weeks box and pause payments for a month. After that month, they tried charging my card 5 times daily. It isn't just a scam. It's fraud. Luckily, other than one month, we have learned to freeze our card so that the payment doesn't go thru. If they try running my card again literally ever,I will go after them for both harassment and fraud

First, the Prep and Ready times given are wrong, unless you have staff to read the instructions and do the chopping, zesting and peeling. The "what you'll needs" are also a little deceiving because the assumption will be that you are ready with a stockpot, a zester, peeler, etc.

On the plus side, the food ingredients are complete, and the food "what you'll needs" are likewise, but the portions are devoid of additions such as salad greens and bread. However, the entrees are very good.

Every Plate is a time and decision saver if you're interested in you absolutely don't want to grocery shop nor find a recipe. But thoroughly reading the instructions can take 30 minutes alone.

Bottom line: we saved some market time, but not cooking time and still had to provide some side items such as greens and bread at times.

Be careful. They will find a way to charge you. During holidays by moving ship dates sooner without a email notification. Extremely disappointed. Customer service said they could offer me a rebate on the next order. No thanks, cancel everything.listed below was that email notification about them changing delivery dates ( says nothing about date change).

This is a scam company. They bill your card twice and never ship anything yet mark as shipped and mark as delivered when you ask for proof of shipment they close your account. Opened bbb complaint filed as well as PayPal chargeback claim opened

I give customer service worker 1 out of a 10 beyond that, she was a 1000! The company itself are scammers! I learned about them on my Facebook feed! Saw so many comments praising the company! Which a few complained about the $1 steak unavailable to choose! Anyway the prices per meal were unbelievable! Sadly I had to find out they WERE not true! I created an account and chose meals and added to my cart! Even was able to add the $1 steak! Tried to order extra but only one$1 offer was allowed! I understand that(HEY, I tried)! Went to cart to check out! Added my card number and before I hit submit I saw they had changed my meals selection! Even removed the $1 steak that clearly showed added to my cart, and like I said would not let me add another one! Which proves they knew one was in my cart!
It showed order would come January 6th!
I did not hit submit button! I exited out and it took my back to Facebook page!
I saw $1 and some cent taken off of my card from them! I didn't pay it any mind!
Came home today January 3rd, and saw a box delivery from them! They basically RUSHED what I did not even place an order for to me! I called cuz I know I never clicked the submit button! The kind lady told me that when you creat an account you are agreeing to a subscription! Which that is where the scamming comes in! Usually when a customer makes an account they don't get automatically charged and signed up for service or a subscription! Only once they click submit for purchase or to order! I didn't! That's just like being charged to window shop! Imagine making an account through Walmart.com to browse and they charge you when you didn't order anything! The rep tried to offer me discounts on future orders, to get me to stay! I appreciated it! Sadly I do not want to be a customer of shady businesses! So BUYERS BEWARE! If you don't believe call and ask a customer service rep will you be charged for making an account to view their services! You will be shocked when they tell you, it automatically signs you up for a subscription!

Do not sign up for this service! I did and it's become a fiasco. I canceled it and got an email a year later. I clicked on "Welcome Back" so I could see if they had any additional items and little did I know it signed me up for the service again. When I called and told them to cancel I didn't order anything, they just paused the service instead of canceling anf a month and a half later it happened again. Then the CSR said he would not refund the.money! I had to talk to a supervisor to get it back. Seriously, this is a scam that you could click a button saying, "Welcome Back,"and sign you up for a service you didn't want
But for them to take money out of my account after I canceled is theft, pure and simple. Wouldn't order from this company if I was starving and the.box was a dollar!

I put my info in figuring I could just cancel it after looking to see if it would be a fit for my family and I was telling me I couldn't cancel it and that their office was closed. I would never recommend this company to anyone!

I signed up for Everyplate today and during the signup I was given by the website a $40 discount so my first box would cost me ~$28. This was great because money is tight so I went ahead and ordered the first week. Just saw that instead of the discounted price I was charged full price. I contacted the service via the online chat feature which did not acknowledge my discount. I feel that this service is dishonest and wanted to warn others about it.

Thank you! Everyone at EveryPlate has been great -- the customer service, prompt communications, great recipes and life-made-simple-in-a-box! My son is a full time college student, and also works full time in a "big-boy" job; takes care of his own house about 5 hours away. He's only 22 but he's been cooking for himself for a couple years. EveryPlate makes life so much easier for him, and so much happier for me, knowing that he's got fresh food to cook during this incredibly busy time in life!

What a wretched disappointment this was. Came home from work thinking I had 5 meals waiting for me and ready to eat. Instead I get a box of vegetables I could pick up at any roadside stand. I'm so mad... I plan to throw the whole mess in the dumpster out back and hope to forget the forget this screw up.
These people are working a scam, imo.

I received a delivery a week ago and the issue I had was how the delivery driver delivered my box. They put the box into an Amazon lockbox. The cold items are on the bottom and the box was upside down. All my veggies were damaged. I called the company and they did a discount to my order. I explained to them they needed to deliver the box to my home. The note was and is on my account. Here we are week two and the same issue this week. I spoke with a customer service representative (Catalina) and she was by far the rudest person I have ever met. I asked to speak to a supervisor and she said it would take 24 hours to speak to a supervisor. I said why do I have to wait to speak to a supervisor? You didn't wait to take my money. I kept insisting for a supervisor and the conversation just escalated. I didn't want a credit I wanted them to ensure me the delivery driver would deliver my box to my residence. This has happened twice and still no resolve. To top it off there ia a post in the lockbox room stating food deliveries are to be taken to the resident. It takes me almost 20 minutes to get the box out of the lockbox. I have yet to speak to a supervisor. I am just going to cancel my subscription. Totally ridiculous.

They are irresponsible, disrespectful and dismissive of the concerns of their customers. They make promises that are not kept. You will be billed for stuff that you never agreed to pay for and when it's time to get refunded you are always promised it in 10-14 business days, bits its been over two months and I still have not received my money. Take it from me, this company is terrible. This company won't allow you to even speak with supervisors, instead your name goes on an imaginary waiting list. Do not be fooled, this company will fail you!

So I'm not the one ordering them, but I have heard that the customer support is terrible. But anyway the food is absolutely terrible. The only reason my parents are even doing this is because they are too lazy to make anything else. Yeah some of the food is good like the pork and chicken but the mashed potatoes are terrible, the carrots are terrible, and there is barely any options: I get the same thing every other week. And don't even get me started on hello fresh owning them. Hello Fresh's food looks so good, except my parents are cheap and lazy. Everyplate is literally the cheap version of Hello Fresh. If you want good food, go to hello fresh or any other companies

So I ordered my 1st box and had coupon for free box. Well I used it says 10.99 shipping which I was fine with. Paid it then ways charge 82$ when I called they said it was used on other account which is not true. So I call them and of course they can't do anything about it no help me. I'm so mad they just take your money please beware!

I've been a customer for a while. They removed any way to submit feedback other than a phone call. 6 calls, all to the Philippines. Previously, I spoke with employees in the US. The 5th representative hung up on me after telling me he was in the Philippines. Calls are recorded. Apparently, they've removed any way to correspond with them or offer feedback, and outsourced their jobs (I can only assume). I'll pay more from a company that cares.

I signed up a week ago and was not happy with the portions - literally rec'd 1/4 chicken breasts - recipe card didn't include full instructions - recipe's were sub par. I had no idea they already charged me for my next box before I even got 1 recipe made. Called cust serv the refused to refund. Moved my date out a week and changed my menu - I figured I paid for it so I had no choice. Got a text today my box has been delivered and it contains nothing that I ordered. Rec'd it 7 days early and nothing that I'll eat. Called cust serv spent 18 minutes on the phone and they admitted they saw my changes but for some reason it didn't take. They refused to give me any credit or make it right as a result of the error on their end. She literally read me the chat I had which stated my changes - I even had PROOF. Nope - no refund - no return - no exchange - just sorry. Terrible customer service. I DO NOT recommend!