I've been a customer for a while. They removed any way to submit feedback other than a phone call. 6 calls, all to the Philippines. Previously, I spoke with employees in the US. The 5th representative hung up on me after telling me he was in the Philippines. Calls are recorded. Apparently, they've removed any way to correspond with them or offer feedback, and outsourced their jobs (I can only assume). I'll pay more from a company that cares.