Kellie W.

On 11/28/2023 at approximately 7:30pm I visited Wegmans located at 2100 Route 70, Cherryhill, NJ. I went shopping after work for my father who's a disabled retired veteran, and my stepmother who has arthritis and can't stand for long periods of time so my sister and I often do their shopping for them. I work in center city Philadelphia and proceeded to speak with a coworker on my earphones while I shopped due to me being overwhelmingly exhausted. Needless to say I filled one large cart to capacity and asked Damien (front end manager) if it was "okay for me to leave my bags" (which were under the cart along with my) shopping cart" up front while I retrieved another cart? Damien replied "sure just put it up here by customer service." I asked Damien "will my bags be safe no one would take them would they because I have a lot more stuff to purchase?" Damien stated "no it'll be fine." I spotted an abandoned cart by the freezer isle and retrieved it and proceeded to shop. I found most items and asked for assistance for others from various associates. Around 8:35pm I proceeded to the register and noticed 4-5 associates standing around my cart looking while three (which included Damien)were digging through it and a police officer stood by. I asked "what's going on why are y'all going through my things?" They all looked up puzzled then one associate said "oh you I remember you" (she was one I asked for assistance while shopping) this associate proceeded to tell me they were checking through my things for cold items because the cart was there for 45 minutes and I hadn't returned. I looked and Damien and said "I asked you was it okay, and you stated yes." Damien said "we thought you had left the store" I said you guys have cameras and several of these associates (standing around) helped me. I got in the first line in front of customer service with cashier Mariah who mad a funny look to the cashier next to her when I was asking questions pertaining to my cart. Mariah rang my items in the cart I was currently pushing then asked me if I "still wanted the items in the cart over there (pertaining to the items in my cart by customer service" I stated "yes, but please wait until I finish bagging these items first."I then asked Mariah if she'd "like me to pay for these items now" (which were a little over four hundred dollars) and she stated "no it's fine." Once Mariah pushed over the second card and completed ringing all my items she asked if I had I bonus card which I entered and then I proceeded to swipe my fathers payment method. A yellow message came up and Mariah stood to the side and I asked "what happened?" She stated she "needed a balance" I asked "a balance of what" Mariah stated "I'm not sure I'm waiting for a supervisor." Cheryl another manager was standing at a little window talking to someone, Mariah got her attention she then walks over and asked Mariah what's wrong Mariah stated " I don't know it said something about a balance." My coworker who's still on the telephone during this whole encounter said "a balance?" I stated "I don't know I saw nothing about a balance?" Cheryl said "swipe ya card again" I swiped the card a message came on the automated payment machine asking if I'd like a balance I went to click no and Cheryl says "hit yes" I said I don't need a balance she hit the yes button and said "we'll I do" I asked "for what" she says "because I do" with the nastiest attitude to mankind she was extremely rude. After seeing there was ample funds on the card Cheryl looks at me and says "because your total is over 800 and I have to override it that's why" (which was a blatant lie). No one in the store need to know my balance I order to override the total when it never stated insufficient funds/decline. I stood there bagging my groceries and stated to the cashier (Mariah) I may need to purchase a few more bags at which time "Cheryl" states "they're 99 cents a piece" (in a condescending tone) I informed Cheryl " I know the price." Mariah then asked "would you like me to ring you up for some how many?" I looked on the floor realizing I had another huge bag so I replied to Mariah "give me a minute once I use this bag I'll let you know if I need more." Mariah walked off, Cheryl left and I over heard her talking about to another associate which was fine the officer was standing there with a smirk the whole time and it was all around the worst experience ever. I asked the cashier next to Mariah for her name she stated she didn't know, I then asked the associate standing at customer service and she provided me with the cashier as well as the manager's names. I didn't get the older associate's name at customer service but she did ask me on my way out if I needed assistance loading my vehicle, which I declined. My coworker stated "I don't blame you after that horrible level of customer service and that woman was the first person I heard offer help after spending over $800 in their store." When I got to my vehicle Mariah was walking by in her cellphone I said "excuse me Mariah can I ask you a question?" at which time she replied "sure." I then asked "does cashiers bag groceries in your store, or even assist customer with bagging groceries?" Mariah responded "some cashiers will offer to help." I said "okay thank you." My coworker said "so what she's saying is she could've offered but chose not to" I replied that was my take away."