Kelly H.

If I could give them 0 stars I would. My husband and I went on vacation to Maine and on arrival, the power cord to his CPAP machine had broken. From this so-called 24/7 company I ordered a new cord. I CHOSE them because I thought 24/7 actually meant they worked 24/7. I ordered the cord to be delivered by UPS overnight air delivery. This cost me an additional $65 dollars but it seemed worth it because my husband really needs this piece of medical equipment to BREATHE at night. I assumed they would get it onto a UPS plane THAT NIGHT. Haha, no. They didn't even get it to UPS until MONDAY and it arrived on Tuesday. He went 4 nights struggling to breathe or just sitting there awake.

I sent them 4 emails asking for a refund of the shipping and they never responded.

A week later, after having all my emails ignored, I called and asked for my $65 dollars back. The cord would have arrived in the same amount of time if I'd gone with free shipping. The customer service girl, Debbie, said they would not even consider refunding my shipping because they said it was written in the fine print of the terms and conditions that they didn't work from Friday night until Monday morning.

Figuring she didn't have discretion to issue refunds, I asked to speak to her supervisor but that person was "too busy", in Debbie's words. I left my number and email and asked for the supervisor to contact me; he/she never did.

This is just a really unprofessional, dishonorable company all the way around. If you can avoid ordering from them, do yourself a favor and find another company.

Do NOT sign up for this service! The web page claims to provide you with access to thousands of TV shows, available in all kinds of formats--HD, MP4, etc. After you pay your $49.99 and download the software, you are transported to a COMPLETELY different website which is totally disorganized and the TV shows are all bootlegs--like someone stood in front of their TV with a video camera and filmed the program.