Kelly N.

Absolutely terrible customer service. Terrible return policy. It's an online store but all sales are final? No refunds or exchanges? My mom ordered a mother-of-the-bride dress in her exact size and the way it's tailored makes the dress fit so wrong. She wanted to return it and pick out a new dress, still using Dylan and David's, but we found out that the return policy is a tiny little tab at the bottom of the page. Unfortunately, we assumed that this was a reputable company that cared about customers. Unbelievable.