Kennedy S.

Do not buy a ring from this company! I am writing this review on behalf of a friend of mine who had an UNBELIEVABLE experience with this company. My friend is very passionate about supporting local businesses and when she heard of this company she expressed her interest in it to her now finacé. He custom designed the ring but was never emailed a confirmation or final draft of what it would look like, even though he was supposed to receive this to give final confirmation. He was told the ring would be ready after 3-6 weeks following his confirmation. After 6 weeks there was still no word. At this point, my friend had been proposed to regardless of the ring. She called the store to inquire about the ring and was met with an incredibly rude response by their owner about their no-contact policy and that the ring would actually be ready after 16 weeks. Then in December. They went info the store. They dealt with the two young ladies at the store and they were lovely and polite, but incredibly unaware of their business policies. They had shared that they were experiencing delays and that it should arrive 12 weeks after being ordered (again a different number from the past two communications) and they could offer a loaner ring in the meantime. This seemed reasonable enough, and when asked about if there would be a cost to the ring, the girls were unsure and actually had to call the owner. They were told there would be no cost to the loaner ring, but just simply a damage fee to pay if the ring came back damaged or was lost. Since this meeting, my friends have received multiple emails requesting payement for this loaner ring. Then in January, they were told the ring was shipped and would be arriving shortly. Weeks later they were told the ring had arrived, but the owner was on vacation and the two young girls working in the store could not sing for the delivery. My friends tried for weeks to contact the company to get further information about when they could expect their ring and where it was since it had apparently been attempted to be delivered. They received no response at all. They finally booked a consultation online just to be able to speak with the owner of the store about what was going on with their ring. When they arrived for this consultation with the owner, the owner did not show up. They ended speaking to the same young girls that they dealt with in December and they were told that the owner doesn't actually work in the store, meaning that the earlier excuse of her being on vacation and being unable to sign for the delivery was a lie. My friends requested a phone call from the owner that same day to request a refund as the contract and agreement was not met. The owner was incredibly rude on this phone call and extremely unsympathetic. My friend has not had the opportunity to enjoy the last 6+ months of her engagement due to this extremely unprofessional and upsetting situation. Both her and her fiancé have been extremely stressed and have felt scammed throughout this entire process. I am disheartened for them both. They both have had to share their unfortunate experience time and time again when being asked to see the ring or the engagement story. They have also had to reschedule their engagement photos twice already. They have since learned many other upsetting policies of this company. I am hoping by sharing this story we can help other couples avoid the stress and frustration that my friends have had to experience. Unless you are in no rush for your ring and have no worries in trusting this company with your expensive purchase, I would highly recommend another store. I would also recommend taking a deep dive into their website and their policies.