Kenneith H.

Jessica's Groom Room, located in the Animal Care Hospital at 3411 Hwy 29 in Lawrenceville, has taken care of the grooming needs of my large Standard Poodle for about a year. Until recently they have done an acceptable job. However, the grooming work done in May and June of 2018 has been very unacceptable. In spite of my written instructions to not trim his skull pom pom, was cut very short. His trim, especially on his legs and feet, was quite uneven. He was loaded with fleas, probably from the kennel where he was placed at the completion of grooming even though I paid for flea medication shampoo as I always do. He was held from 9 am until 6 pm, even though I went there a 4:30 pm to pick him up. I was told that as I did not pay the EXPRESS SERVICE CHARGE HE WOULD BE HELD UNTIL 6 PM. I will never take my pets there again, even though the two Doctors there are very good.