Kershinator J.

***UPDATE*** at the Bottom under original post.

I am an IT guy, I do IT support for a firm as well as it's clients and staff.
I have been buying from Newegg since the beginning, 20 years now and Newegg is lost.
It's business model is buy online ship to buyer. Well with Newegg using bottom tier shippers like Laser ship now, the quality and reliability has been lost. Newegg's customer service used to be top notch now it seems like they hire the handicapped.
I recently purchased 10 monitors from Newegg, 2 got damaged 3 didn't show up and laser ship put a bogus signature attached to all shipments even ones that Laser ship showed had not been delivered yet and were in transit.
They tired to deliver to a buisness on a Saturday June 26th. We were close like many others that weekend. I contacted newegg immediately and they put shipping claims in.
Over the next 3 weeks an email chain of stupidity unfolded with 4 or 5 people fumbling the claims and repeatedly asking me for the same information over and over again.
Monitors finally started to show up 2 at a time 3 times meaning I received 6 of the 10 over the next two weeks, there were still 4 outstanding with one begin turned around in transit by the shipper and returned to newegg for damage by the shipper Laser ship. Of the 6 I finally received 5 were okay and one was damaged by water, the one that was returned by the shipper was returned to newegg and I was refunded 0.00 dollars with no explanation as to why I wasn't refunded the full amount and shipping, 3 are missing and we are out over 900 dollars right now, cant make this stuff up. I will never use Newegg again because they decided to take no responsibility for the shipper they chose to use I did not have an option at check out to use a different carrier, and they wont refund me for the monitor that did show up that is damaged. They say it's past their return window even though the shipper returned one and the other was only delivered last week over 3 weeks from the time I purchased it. It should not be my responsibility to fight with the shipper they choose. That's why I pay them for shipping so they can use who they think will get the product to their customers as quickly and undamaged as possible. RIP Newegg. You lost me, my company, and my clients as a consumer of goods from you. I worked with you for 3 weeks. Now I will dispute the charges with the credit card company. Hope you loose. Ever since you sold out to the Chinese in 2016 you all have been headed towards Tiger Direct status, Well now your there congrats.

Update
After writing several of these reviews on multiple sites and reviewing each staffer that assisted in the shipping disaster, Newegg agreed with me that the Shipper is the one who is at fault and refunded me for the 5 Monitors that were damaged or "lost" in shipping.
I updated Newegg back to up to 4 stars from 1 because prior to this issue Newegg customer service was always on top of the ball when it came to resolutions for Broken, damaged, or lost items. It used to be one call or email would set the ball rolling and they resolved issues almost like it was auto pilot.
I gave 4 stars because the resolution department has to be a little more on top of the ball and pay attention to the history of a claim so the client isn't repeating their selves over and over, or having them make a judgment based on the wrong information because they failed to read or did not have available the entire conversation history for a claim.
I appreciate Newegg doing the right thing and refunding me but I hope to god they never use Laser Ship again. Worst shipping company this side of Uranus.
Thanks Newegg.