Newegg

Received my card, finally! There was a delay with delivery but this product was worth the wait. Thanks, newegg. It's already my 5th order from them.

I bought printer ink for my HP Officejet Pro 7740 from Newegg.com, but when I tried to use it the printer rejected it because it does not contain an "HP chip." I do not understand why they are selling these when they are not compatible. The description below, which is directly from the Newegg site says it is compatible as you can see. Now I am out all this money.
((Compatible 952 952XL Ink Cartridge 4PK (Black/Cyan/Magenta/Yellow) for HP Officejet Pro 7740 8210 8216 8218 8710 8714 8715 8716
Cartridge Quantity: 4 Pack
Cartridge Color: Black/Cyan/Magenta/Yellow)).

I had not used Newegg in many years because it seemed Amazon was the go-to place for electronics. But just recently I realized how much more variety of items Newegg has.

Placed an order on NEWEGG, they billed my credit card and without any notice they canceled my order 7 days later. I only found out after I went to my PayPal account and saw it was canceled. I will never buy from them again. They also allow resellers on their site so you never know if the merchandise is legit or new. Buyer beware...

I purchased all the parts you need to build a new computer at Newegg, including a copy of Windows 11. Shipping was timely and the parts themselves arrived without issue, but the copy of Windows 11 I bought did not come with a product key sticker. There is supposed to be a silver sticker on the envelope with the disk that you scratch for the product key, but my envelope did not come with one. I contacted Newegg about this, and finally after a week worth of follow-ups they told me they would not be willing to provide a new product key, as the "consumer is responsible for not damaging the product key attached to the envelope" I tried explaining that I never even received a sticker to "damage", but Newegg stated that based on the photo of the envelope I sent them they couldn't confirm it wasn't fraud.
It seems ridiculous to me that I should somehow be able to prove a negative through a photo demonstrating the absence of a product, but they insisted this is the case. Newegg was also unwilling to reach out to Microsoft to identify the specific product key that I paid for using my purchase information, I tried reaching out to Microsoft directly myself, but they told me that 3rd party purchases need to be handled by the 3rd party. Newegg eventually offered half the amount as store credit, but I declined since I don't intend to shop at Newegg again.
To Potential Consumers: I strongly recommend buying your parts elsewhere, while things might work out fine for you, Newegg has demonstrated that they will take no accountability for their own shipping issues when they do occur. Given the high value of items one typically orders from such a store, buying from them is not worth this risk.
To Newegg: While this may fall on deaf ears, I feel compelled to tell you that this policy is incredibly short sighted. On this order alone, I spent thousands of dollars with your company (which was, until now, my default choice for computer parts). The next time I need to spend hundreds of dollars (if not more) on computer parts, you can guarantee that Newegg will not be seeing any of that revenue, I hope that's worth the $128 you fleeced me for because you rather assume that I'm committing fraud on a single item in a $2,000 purchase than give me the benefit of the doubt, or, better yet, reach out to Microsoft for the exact product key that I paid for (which also would've ensured that fraud was not being committed).

Newegg offers a vast selection of electronics, computer parts, and accessories, it consistently delivers competitive prices and a user-friendly shopping experience and search engine for parts. Newegg is a top choice for quality and convenience. Two thumbs up!

Bought a very expensive Ram, two days later it was discounted, arrived late. (DOA) Ram I tried to contact support = nothing, call = nothing, their support robot = No return available for this order, even for DOA. Useless, paid a lot MORE to get the Ram RMA and ship to Taiwan, still waiting. 3 months now, no product, no support and paying even more. I don't recommend them at all.

I purchased a refurbished ABS Master Gaming PC through the NewEgg website. After four hours of usage some noticeable problems emerged. Turns out memory and drive are faulty (per local PC repair shop) BUT Newegg won't honor return policy because it was sold by "a different vendor." This is shady business practice, so beware both of refurbished machines but also the concealed way in which "outside" vendors sell within NewEgg website.

Now I am stuck with having to fix a damaged PC.

This is a great place to get your technology from. You need to watch it as they'll slip in some old technology into built products. Returns are easy and generally not questioned unless you do something stupid like break it. Prices are average and decent. Products ships quickly. Would recommend with a bit of caution.

I placed an order for a gaming PC on 12/31 and I received an initial confirmation that the order was placed and should be shipped by 1/4. I never received any further updates or communication from them.
I checked my email on 1/4 hoping to see tracking information and instead I see an email stating that I need to contact them before 4:30PM PT to verify the order or it will be canceled. I made 3 different calls to them and an email before that time to assure the order was verified and not canceled. The first call was to make sure it was not canceled and they stated because the company the laptop was coming from did not process the order and they would reach out to them and callback. I did my own due diligence and called the company "Electronic Express" and they stated they have no record of the order and to reach out to Newegg. I then call back Newegg (call#2) and tell them that. They state they'll put an "urgent" message out to them and call them to get it taken care of and reach back out to me. I also made sure to insist to do the over the phone verification in case. A few hours go by and I hear nothing and it's getting closer to 4:30. I call back again, (call#3) and I speak to another rep who says they still have not heard back from Electronic Express and to which I tell him they don't even have record of the order and the issue seems to lie with Newegg, not electronic express. He still sends me an email with a hyperlink to message Electronic Express who answered immediately by the way and they state again that they have not received anything from Newegg.
The next day I hear nothing from them and I call back and my order was canceled because according to Josh in customer service, the system blocked my account because THEIR verification process did not work at no fault of my own. They stated they'll put another request in to reinstate my account and the laptop price went up but they'll honor the price.
Why make it so difficult to purchase a computer? I paid and authorized the transaction in the first place so what more verification would you need?! The rep did not even attempt to try and put me on hold to see if there was anything further they could do to get the order back going, just told me it was canceled and I would need to repurchase.
Horrible customer service, horrible process and apparently a horrible company. I'll pay more at Micro Center to make sure I get it and reliable customer service but will never purchase from them again.

I received a cyberpower PC. I am very pleased with the product, the computer runs very well and is actually in very high percentile's in all the benchmarks that I run. However, new egg has not been good to work with. They delayed my shipment, and with all the problems they've been having, I just thought I'd make a review.

NewEgg should be more careful with their organization. I can only speak for delayed shipping, but that's probably just the tip of the iceberg.

On 11/1/2023 I ordered an AMD Ryzen 7 5700x. I paid 15$ for overnight shipping as my current cpu has seen the end of its life. When my package was stated it was delivered on 11/2/2023, i was at work all day and very late into the evening so i called my brother to grab the package. To my unfortunate surprise the 200$ processor i had ordered is not there. My address was absolutely correct as i just upgraded my graphics card through newegg which was delivered just fine.
I sent in an email claim to try and get this issue resolved, i really just wanted my processor.
Within 2 minutes the claim was denied and i was instructed to double check the address.
The address of course is correct, at this point i decide to make an attempt to contact a representative for it to prompt me with a notice of live customer support being unavailable...
How in the world would i go about correcting this issue now?
Through newegg, jack. They screwed me.
Call your bank to get the charge disputed folks, thanks for chattin.

It's a good site. It is useful if you need to make a few orders, usually the stuff are delivered quickly and without delay. But as for me prices are a little overpriced, so all the time I wouldn't order here. The site is quite easy to navigate.

My 13 year-old ordered (through his father) a brand new PC, turned it on and it does not work. There is no number to call. How horrific.

My husband purchased a new cpu and motherboard, among other items. Basically a new build. Only to be sent a dead motherboard or cpu. The tech company that helped us (at a computer tech)suggest we send both back and get get ones. So on their advice, that's what he did. Newegg received the broken parts and said to us. We will refund your money and you can purchase again. That they couldn't just trade for other parts ( apparently they they dont have them, thats bs based on what they said next). However, hubby got black Friday deals and they were not will to honor the price. Told him to buy them at the current price and we are just out of luck. It was a $400 difference. After more investigation and shopping around, there are more and more of these same stories.

All I'm saying is buyer beware. Shop local and you will find a better deal and more support. Newegg is Canadian and if you shop at a Canadian store, they have to at least price match of not beat it.

Do NOT shop at Newegg, not worth it.

So I ordered several electronic parts and the shipping was all over the place. 6 items from 5 different locations ranging from 5 to 11 days before I receive my complete order. A few years ago NewEgg was rock solid on their free "eggsaver" 3 day shipping. I guess that's behind a paywall now through their amazon prime like service. It's a shame that you have to be a member of anything to get decent shipping times. This site fast response and polite customer service but Amazon has that too and fast shipping. I hope you stay relevant enough to compete NewEgg.

I have been purchasing business computer equipment from Newegg.com for a number of years and they have never disappointed. Shipping is fast and I often get my product shipped same day as order is submitted. Their pricing is very competitive. Have not had to return anything to them. Sometimes a bit difficult to get customer service on the phone but they are available via email and they do respond quickly.

Bought some pc parts and it said shipped all of the items and once I got one of the product, they added a new tracking number for the others that will come another week later. Very misleading, if I knew they were going to pull something like that, I would have of just purchased at Amazon and get it the same week with prime. What a piece of sh*t company, never again

This site use to be awesome, But lately they take like 2 weeks to get something. The user experience is still great on the site, and I often browse the site than find the product in amazon and order it there.

Bought a laptop (Lenovo) but it was not very good (bad display). They would not take it back without a $50. Charge. Recommend Ebay over newegg!

The 1 compulsory star is 1 too many. 4 years after having bought a 5-year-warranty data-storage card from them, I found it failed and asked them for remedy. Since they didn't reply, I complained through BBB. Newegg remained silent. After BBB closed the case, I looked Newegg up (stupidly too late) to find them rated "F" with BBB. Don't make my mistake yourself! Buy elsewhere!

I bought a couple of items from them and later find out 1) overpriced 2) low quality or defective 3) no warranty and no complaint you can file to. 4) I wrote a review regarding a hard drive enclosure which worked first time and then cannot be recognized and tested on several computers proved defective, the review didn't show up. It is not a fair and trustful company. I will keep out.

I purchased a desktop computer during a cyber week sale and when I received it, it was had a bad gpu. I sent it in to be replaced or repaired. They decide to refund me instead without contacting me first. This ruined any chance for me to get the cyber week sales from any company for an entire year. If I knew ahead of time or if they checked to make sure the computer worked before they sold it, I could have easily bought another pc from them or a different store to take advantage of the year end sales, but what they did ruined this. I feel cheated.