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Here’s what consumers have asked with answers from Newegg staff and previous consumers.
The reason why i gave a bad review was because i ordered a phone for my wife, An I-phone 5 and NewEgg.com only sent a box with the manual and a charger for the phone. I called NewEgg.com and explained to them and they stated i needed to wait while they investigate, they never got back to me so i called them again. The person i talked to put me on hold then came back to me and stated she was checking this what was going on and kept putting me on hold for a total of 45 minutes to only come back and tell me that i need to send them a picture of the box and contents. I have no clue what my wife or children did with the box now i am screwed. 219.00 down the drain. This was the first and last purchase i will make until the get this straight.
Just make DAMN! Certain that all your business addresses are updated and all other addresses have been deleted, logged out and back in along whit control f5 forced page updates, and you take a screen snap shot of the payment conformation page before you leave that page. Otherwise all newegg will do is tell you it's your fault, you overlooked something, and they will gladly walk you through it to prove to you it was your fault. If your okay with that and having to pay return shipping for damaged items, not your fault, then yes.
Use paypal when you buy, because if you have a serious problem Newegg will do everything it can to keep your money.The only thing they respect is getting a negative reputation with paypal.
I would never deal with new egg again. Consider other alternatives to avoid the unpleasant experience that I had.
Hello Dard, We are simply thanking you for placing an order with us. You should have received another few emails in the next 1-2 business days confirming the payment and providing the shipping label. -David
Hello Jim, We do not install components unless it is a configurator bundle and is marked with an assembly such as this one http://www.newegg.com/Product/BOM.aspx?Item=N82E16883230087. -David
NO. I wouldn't trust them with a purchase of that magnitude. Especially if you are using the free shipping which why not right its free? Well they use OnTrac. Yeah... a quick search showed this is a VERY bad delivery service that amazon dumped because they didn't want this company tarnishing their rating. Newegg clearly saw it as a way to cut corners.
