I was shorted a striker safety in a Sig P365 slide completion kit. I reported it and filed for an exchange. 2 weeks later, I received a refund. They called me a liar saying I marked it as a refund, I have screen shots showing it is an exchange. Then they called me a liar saying it wasn't missing any pieces, I have pictures showing it is missing the striker safety. They refused to exchange it and they refused to wave the shipping if I purchased a replacement. Horrible company. Horrible customer service.