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Great Prices but no communication in shipping. Didn't receive any shipping information. Waited 2 weeks and had to call for any updated information. Never heard from shipping department but did receive a call back from customer service that they would look into the matter. Waited another 4 days and finally received word ( after UPS had already delivered the product to me that morning) that the product had shipped out and should be arriving any day. Not a big deal but enough to question whether or not to order from them again. Product did come in good packaging with no damage. KH
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Before you shop, make sure you know that there are no returns or exchanges for any reason. They...
I tried to place an order for 150 books. Got to the "place your order" button and it was then...
Hi Kevin,
I'm so sorry to hear your automated tracking email did not make it through to you! It appears that UPS experienced unexpected delays while in transit, and we sincerely apologize for the miscommunication there. This is definitely out of the norm, and we hope to be able to make it up to you on a future order! If you ever have any questions or concerns, please feel free to reach out via our live chat feature for immediate assistance.
Kelly Robertson - Customer Experience Manager - kelly@bulkbookstore.com