Kevin M.

"Ordered Klipsch Image S4i-II Black In-Ear Headphones back in January off of Amazon Prime via the first seller. Headphones worked great and had phenomenal, well rounded sound quality: crisp highs, low lows. In fact, I loved my first pair (which was replaced under warranty) so much that I bought a SECOND pair. I wish I could say that my experience with the second pair of headphones was just as good... but NOPE.

After a month or two the headphones stopped working out of one ear under NORMAL USE. Because this second pair was ordered from their phenomenally large list of "unauthorized dealers," the warranty is voided and they will not honor THEIR faulty product. I had no issues with returning my first pair so checking Klipsch's fine print was not of priority. I have NEVER had a company NOT HONOR WARRANTY based on where the new/ unopened product was bought from.

My experience with Klipsch products HAD been great. A company should stand behind their products, especially when the products are as expensive as Klipsch's. I would not recommend purchasing KLIPSCH products regardless of if it is from an authorized dealer because all companies should to stand behind their products!