I ordered a stereo kit for my vehicle, they sent me what "I ordered" however there was a hiccup. My vehicle comes with 2 different types of harness. Well I called customer service and you know what! They are sending me the right harness. I didn't have to threaten or be rude or even defensive. My representative was polite and glad to help make things right. I would refer them to anyone and would definitely do business with them again. Thank you hifi sound