Kevin W.

Placed an order for a high-end prebuilt gaming PC. Received it a few days later. Great.

PC was DOA. No video signal at all to any of the 4 monitors that I tested it on. Couldn't even test a different GPU I have in the PC because they installed a generic no name brand non-module PSU that only had a 12-pin GPU connector.

Called CPP up and explained, they started an RMA for the graphics card and said they will call me back a few days later when the shipment arrived. Days go by, no call. I called them and they said their shipment is delayed 3 weeks. No one bothered to call me.
After sitting with this for a few days I decided I would just return the entire PC and look elsewhere with my money. I called CPP up again and they put me through their help line where I sat on hold for an extended amount of time. After I spoke to someone, they said that someone else will have to call me back for the return. No one called me back. I initiated a chat on their site and had that done in no time. Where I was told I'd have to wait 24-48 hours to receive the instructions to return the defective PC. Don't forget that you only have 15 days to get the PC to them or they can deny your refund. So likely only 13 days considering you have to wait for instructions?
Don't forget that they won't cover the shipping costs for a defective product return, so you will have to pay out of pocket some egregious amount to get the PC back to CPP.

Bunch of hurrying up to wait for bunk products. Save your money and buy a prebuild from literally any other company, or just build it yourself.