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Kima E.

Contributor Level

Total Points
81

1 Review by Kima

  • PapersLead

6/1/21

Don't use! Horrible experience
I paid for a doctorate level literature review in APA format and received a bunch of gibberish. There were so many grammatical errors I basically had to rewrite the paper. The literature review did not involve relevant publications (such as books and journal articles), that critically analyzed, or explain. It did not show signs of synthesis or understanding of the topic. Just garbage with a lot of words and no citations to back up what the writer wrote. It wasn't in APA format as requested. There were no page numbers for citations. When I asked for a revision the writer put the same page numbers on all the quotations and it wasn't the correct page. Most of the citations were not on the reference page. They won't stand by their product. They offered unlimited revisions but time becomes an issue. They want at least 24 hours for each revision. I'm also not sure that English is a first language for their writers. So poorly written. It would not have even passed for a High School paper. Don't use! Horrible experience. Never again.

So, they sent me an email to give them one more chance to satisfy me. They also stated that a new writer will provide a new paper from top to bottom. They requested that I remove my review and share my revision comments on the revised paper. Keep in mind I have been trying to get this literature review done since October 2020.

My revision comments are PapersLead did not provide me with a new paper from top to bottom instead I was provided the same garbage. They offer 100% guaranteed customer satisfaction. Which I requested in April. Next after trying to get a quality literature review they offered 50% of my money. However they did not provide 100% customer satisfaction. I should not be penalized because they do not have quality writers. On there website it states that they stand behind the services they offer and guarantee the paper will be of the highest professional standards. They lie. Please do not use them. They are horrible! Smdh

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John M. – PapersLead Rep

Kima,

We are extremely sorry for your bad experience with us, despite trying our best to deliver you excellent quality work. It is our deepest regret that you had to face this situation. We want to continue working with you and serve you in the best way possible. We hope that you would give us another chance and allow us to serve you one more time. Our customer support team will get in touch with you soon!

Regards,
Team PapersLead

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