Kimberly S.

I purchased a one year membership for their special pricing. This was not a plan that I could use, but I chalked it up to my own one year cost loss. Be aware this is a reoccurring subscription service! When I was alerted my card was charged a second time, within minutes I called customer service. They explained their policy is to notify a week before renewal - I never received any communication and was directed to refer to their terms listed on their website. Well, despite in print the website stating "After 12 months you must reactivate your membership manually to continue." they continue to push my request for refund of charge aside even though I never had the opportunity to manually reactivate or agree to another year of service. Despite me pointing out that their own terms contradict what they are saying, the company completely disregards any type of rational customer service practices. While the plan or service may work for you, their business is quite simply just out to get your money. You can purchase 1 month to 1 year, but that's not all, you also get constant emails requesting more money for more services. Please do not waste your money or your time on this.