Kim D.

I recently purchased a 2016 Q3. When it gets extremely cold -20 the power steering fails. I took it to an Audi dealership and was told that generation has that deficiency. The told me the steering rack needs to be replaced and gave me a work around.
When I reached out to Audi Canada about this safety issue they told me it was no longer under warranty and they would consider a loyalty voucher to purchase a new or used vehicle. Below is a bit of our correspondence.

As I stated in my first email I purchased this Audi Q3 2016 in Sept 2022. For this reason I never had an opportunity to have this power steering issue repaired under your NVLW. The previous owner obviously did not fix the power steering problem, why not is unbeknownst to me.

Your response to me "Should you wish, we would be able to review for possible Loyalty Voucher to assist with the purchase of a New or Used Audi vehicle" is an unprofessional/sarcastic reply considering I purchased this Q3 in September 2022. This experience is leading me to never consider another Audi product.

You state Audi is "committed to providing you with the highest level of service and we hope to continue doing so in the future". Well this is my first experience with Audi and do not feel this is ANY service never mind the highest level.

This power steering issue is safety concern and the fact Audi is not going to replace the steering rack, even though you are aware of the deficiency, is very disappointing.