Kim Ngoc D.

I bought a mini kitchenaid. Did not even open it since my daughter had the artisan model and the bow kept throwing around. It took 2 men holding it down and we still couldn't whip the dough. I returned mine in the original box unopened. It took them over a week to email me a label. I took it to FedEx, called 10 days later since I still don't have the refund. The rep acknowledged it's been received, FedEx tracking said it was delivered. I had to dispute my charge with my credit card. Return date 1/13/24. Today is 2/6/24, almost a month later. I've never dealt with such slow and poor service from any retailers. So disappointing with all the work that goes into returning to Kitchenaid.