I ordered 3 outfits from them and qualified for free shipping. I am working on a special project and have a budget I have to meet so free shipping was a factor when placing my order. 2 were out of stock so instead of shipping the 1 outfit in stock and honoring free shipping, after Brandon was extremely rude to me and just canceled my order completely. Quality customer service is truly a lost art in this day and age. Dont waste your time ordering from this trash company