Kit W.

We have a repeat order of specialist food for our dogs. The email notifying delivery arrived and then NOTHING, no food, no communication, no follow up. Logged on to my account and couldn't access the orders page as it persistently went to the error screen. I presume they have run out of the food however I don't know as they didn't even have the courtesy to notify me they couldn't fulfil it. The dogs need the food due to their medical condition. I have now cancelled my repeat order with them and started using Bitba who are prompt, professional and have a huge range of products. Even better there is a money back loyalty scheme and incredibly speedy delivery. Pets at Home are losing customers at an alarming rate with their incompetence, dreadful staff attitude and overly aggressive policing of the lockdown shopping regulations and now they can't even reliably deliver goods. Pretty much any other company could do a better job and probably would appreciate your custom far more.