K L.

I purchased a ring under the impression that it was a new item (since they don't sell used products) but saw on their instagram that they were wearing it beyond 'promotional' photography. I gave them the benefit of the doubt hoping that there was a second brand new piece but when I received it it was the same piece and had scratches and marks all over it. It took ages to get an email response and luckily I had paid with paypal so I initiated a dispute for a refund. She refused to provide a full refund and wouldn't compensate for shipping costs so we eventually agreed on a price for me to keep the USED product.
I would've been happy to purchase the product second hand and at a reasonable price, but to advertise and sell it at full price and as a 'new' item is dishonest and frankly a scam.
I would advise anyone purchasing from their site to use paypal, at least there is a third party to monitor the communications and you can dispute it outside of simply emailing. Needless to say I won't be shopping from them again.