SHERI L.

Unfortunately, as a long term SSENSE customer, I have found their customer service to be consistently and significantly of substandard quality. Moreover, the only available communication method with SSENSE's customer service staff is via email or a chat option. Additionally, the representatives appear to lack necessary knowledge and skills specific to consumer law and rights, and thus, are unable to appropriately address and resolve problematic customer transactions pursuant to SSENSE's "breach of advertised processing and shipment policies". Shame on SSENSE for their their non-compliance with their merchant designated policies and ongoing failure to ensure consumers are recipients of quality and lawful customer service!

Unfortunately, Jules B has an ongoing pattern of highly disconcerting and deceptive business practices. Sadly, (and per multiple online consumer reviews), numerous customers have been victim to Jules B's unprofessional, unacceptable, and unlawful merchant actions inclusive of the failure to ensure delivery and receipt of purchased merchandise. Moreover, it appears that Jules B continues to demonstrate non-compliance with nationally and ECommerce designated policies and protocols specific to seller actions and consumer rights, and a lack of "accountability" for shipment related issues and non-receipt of goods. As well, shipment and delivery issues are the seller / sender's onus (not receiver's) whether in a customs setting, other shipment environment, or postal facility. Therefore, consumers are at an increased risk for a problematic transaction with Jules B due to their disconcerting business practices, breach of nationally designated and E Commerce seller policies, lack of merchant accountability, honesty, and integrity, and violation of consumer rights! ALERT!

Unfortunately, the clothing items I received from this company were unacceptable with regard to incredibly poor quality material and significant shoddy fabrication. As well, the online 'staging' of Yes And inventory leads consumers to believe they will receive quality garments which is both deceptive and highly questionable advertising / marketing practices. Moreover, the company does not provide a direct phone contact option which puts customers at risk when needing to address and resolve problematic transactions. Additionally, Yes And only issues refunds to banking institutions / credit card companies via E Check which results in a lengthy delay for consumers. Although I am still awaiting my rightful and lawful refund, PayPal, has assured me that they will retrieve the money directly from this merchant's account if necessary. Consumers Beware!

Unfortunately, there appears to be an ongoing pattern of consumer reviews specific to Beklina's substandard customer service and selling previously used / returned inventory exclusive of customers knowledge and consent. Like many other consumers, I too was victim to receipt of an item that appeared defective, worn, and returned. Sadly, Beklina refused to take ownership for this problematic transaction. Thus, I promptly notified my banking institution and initiated a claim / chargeback action due to receipt of a damaged and/or previously used garment. Customers can also submit a complaint to the Federal Trade Commission who will hold a merchant liable with costly penalties if found guilty of engaging in unscrupulous business practices. BEWARE - HIGH RISK MERCHANT!

Like numerous other Thorlos customers, I too have been victim to this business' unacceptable, unprofessional, and unlawful business practices. Consumers are unable to speak directly with a Thorlos representative and repetitively get a voice message greeting. In addition, the management / staff do not respond to customer calls nor email correspondences and charge credit cards for items prior to shipment. Victims of this business' unscrupulous actions can submit a consumer complaint to the Federal Trade Commission and file a claims dispute with their credit card company. ALERT: PROBLEMATIC & HIGH RISK SELLER!

I submitted a complaint to the AZ Attorney General's Office due to being a victim of OnTrac's falsification of delivery for a non-delivered shipment. Victims of OnTrac's unlawful and deceptive actions can file a complaint with the Attorney General of their state. I am hopeful that a consumer law attorney will initiate a class action on behalf of the multiple victims of OnTrac's egregious business practices. BEWARE!

Unfortunately, there appears to be a disconcerting pattern of problematic transactions and substandard customer service with this company. Sadly, like numerous other consumers, I was also a victim of unprofessional and potentially unlawful business practices including unacceptable and unsatisfactory customer service. Fortunately, HSN violations can be reported to the Federal Trade Commission who will enforce penalties for confirmed merchant violations perpetrated against consumers. Additionally, consumers can initiate with their credit card company a dispute claim / chargeback for a problematic transaction. Shame on HSA corporate and Qurate Retail Group (their parent company) for failing to ensure consumers are recipients of quality and lawful customer service!

It appears that Banana Republic Corporate is falling short of ensuring consumers are recipients of quality, knowledgable, respectful, and supportive customer service. I returned an item within 24 hours of my receipt using the company's prepaid shipping label. Unfortunately, the shipment was apparently lost in transit. Although I provided Banana Republic with a copy of my UPS receipt validating my (prompt) return of the item, the company refused to issue a refund until the lost shipment was located and / or a claim was submitted. I informed both the representative and supervisor that this issue was between Banana Republic and their 'contracted shipper' and does not involve the customer. Further, I asserted that their refusal to issue my refund due to a problem with their shipper is a violation of my consumer rights. However, PayPal issued my rightful and long overdue refund immediately following the initiation of a dispute claim. Sadly, Banana Republic's continuing pattern of numerous negative online reviews is indicative of their failure to micromanage staff training, their level of knowledge specific to policies and consumer rights, and personable customer service skills. SHAME ON BANANA REPUBLIC CORPORATE for their role in allowing customers to be victim to such substandard customer service!

Saks Off 5th's unacceptable, unprofessional, and potentially unlawful online selling practices include advertising and selling inventory that is unavailable, failing to issue refunds in a timely manner, shipping incorrect and/or damaged merchandise and not refunding consumers for the shipping expense following the return of the wrong/defective product, and rendering substandard customer service. Unfortunately, the Canadian parent company (Hudson's Bay) is unwilling to assist customers with a Saks Off 5th issue of concern. Thus, consumers can file a complaint against Saks Off 5th with the (US) Federal Trade Commission for deceptive, fraudulent, and other problematic business transactions. In addition, customers should notify their banking institution and initiate a full refund to their credit card.

The numerous negative online consumer reviews confirm Poshmark's ongoing, unacceptable, and potentially unlawful business practices. The common theme includes substandard customer service, poor management, no customer service contact number, product misrepresentations, and the sale of prohibited items pursuant to Poshmark's seller policies. Consumers should file a complaint with the Federal Trade Commission against Poshmark for deceptive and/or problematic business transactions and request a full charge back to their credit card for merchandise returned or cancelled that was not refunded, for goods not received, misrepresented, or damaged, and for other merchant issues specific to their transaction.

Consumer Beware! Zazzle engages in deceptive and potentially unlawful selling practices. The company advertises products not currently in stock and charges consumers credit card for unavailable inventory. Additionally, Zazzle staff fails to inform consumers that their orders have not been processed and will not automatically issue a refund for unfulfilled orders unless requested by the consumer. Moreover, to avoid refunding consumers for non-receipt of merchandise, Zazzle staff will offer expedited shipping at no additional cost including deceptive assurance of eventual receipt of purchased goods. Consumers can contact their banking institution to request full refund for non-receipt of purchased items and/or submit a consumer complaint to the Federal Trade Commission.

UPDATE: ZAZZLE posted a response to my review claiming an intent to contact me to further address my consumer concerns. However, their disingenuous gesture was only an attempt at "online damage control" since their company never contacted me via phone, text, or email. Suffice it to say, "They talk the walk but fail to walk the talk'!

10-1-14
I am a medical practice administrator and have found ZocDoc's unethical client recruitment actions to be highly inappropriate, aggressive, unprofessional, and deceptive. Our office continues to be victim to ZocDoc's ongoing and unacceptable solicitation tactics and confrontational behavior toward staff. I have contacted the Attorney General's office to initiate a formal complaint against ZocDoc's continual harassment and potentially unlawful business practices.