I purchased graduation balloons and other decorations for my son's party and had the balloons delivered the morning g of the party. The delivery person must have put a hole in the large helium balloon and the air was out within 30 minutes. I did not have time to go to the store to get another balloon as guests would soon be arriving. I called Party City and the manager promptly delivered an entire new balloon bouquet just in time for the party! Not only was a bouquet delivered but they gave me a much better bouquet than I had originally ordered! I was very pleased with the prompt attention, care, and service that I received!