K M.

I am still shocked. I bought an accessory for $1000. When it arrived was defective. I immediately called them to initiate a return. They emailed me a return label and I returned it within 2 days of receiving. Weeks went by with no confirmation of receipt. I finally called to inquire and was told my case would be investigated and someone would call me back. This never happened and so I called back again. This time I'm told that although I did everything correctly and it was no fault of mine, the product had been misplaced. Was told a manager would call me back. By now I'm annoyed but still patient. No manager calls and so I call back again. This time I'm told they did not review the product and I should contact FedEx because I was the shipper. Well no, I was not the shipper - they were, they sent me the return label. That being said, I still contacted FedEx and discovered that the package was registered as dropped off but then lost in transit. Still I wasn't worried, just impatient to get my return. Well the next day, I receive an Email from Gucci client services saying they have denied my claim. Excuse me?! Not even a call?! Just literally steal $1k from me, send me a defective product, I send it back to them and FedEx loses it and they pin it on their customer?! I have never heard of anything so disgraceful and very unexpected from a company such as theirs. I have never ordered online from them before but was a regular customer in store shopping. What a joke.