My brother had Century Link and when he passed away I called them to cancel his account. They told me that I couldn't cancel his account but instead had to transfer it to my name which would make me responsible for the bill. I refused and told them what they were doing was illegal. Two years later I was still fighting with them. My lawyer also contacted them and they still tried to force me to take responsibility for the account. Finally, the account was closed for lack of payment and the estate was declared insolvent. They received 1/17th of what they claimed was owed.