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Kristin T.

Contributor Level

Total Points
164

2 Reviews by Kristin

  • HoneyColor

10/12/17

After a horrible experience with pinkyparadise I thought my event was ruined because I couldnt get the contacts I wanted in time due to the back and forth on their quality of lens and their refusal to contact my Dr cor verification.

Its especially hard to get colored contacts in general bcuz of my higher power lens script.

I tried another search for my power in the lens U wanted and am so glad I found hineycolor! They literally saved my event! The lens got here in a record 4 days from korea to the usa.

The lenses fit great, are super comfy on try on and look amazing. Thank you so much for an awesome, affordable product and great service to my door in record time!

  • PinkyParadise

10/5/17

I tried ordering contacts in my prescription over a month ago so I could have them by a certain date. This company has been going back and forth with me with new problems with the order.

At first they refused go contact my Dr via fax or phone and my Dr does not have email. They insisted on the paper prescription from me which was a huge hassle to aquire. I finally get it and they started down this road that my contacts will be slightly different in color but noticeable enough to be obvious to others.

I told them several times I'm fine with that because I would only be wearing one at a time and to urgently send them out because delivery takes weeks and my event is approaching fast.

They finally agreed to send the "slightly" mismatched color contacts as agreed. Days go by and now they are telling me it's not a slight color difference but a hole size in the mesh of the pupil difference and it's very obvious.

I don't think this company planned to ever work on this order and was hoping to frustrate me enough to cancel the order as they already tried that at the beginning.

Now it's too late to order contacts elsewhere for my event, they screwed me over. Thanks alot for nothing.

Service
Thumbnail of user jasona52
Pinky P. – PinkyParadise Rep

Hi,
First we would like to express our deepest regret for the inconvenience caused by this unintentional inconveniences.

Please be informed that after receiving your order we have tried to reach your optometrist and verify the prescription you have selected. This is because we are complying with the ’Fairness to Contact Lens Consumers Act (FCLA)’ that our USA customer eye prescription must be verified by their licensed prescriber /optometrist, before we could sell them the prescribed/non-prescribed lenses.

After the verification process we found that the lens you have selected cannot be matched due to the design difference. This is due to the difference in the prescription that we have received from our manufacturer.In our attempt to serve you better and retain you as one of our valuable customers, we are going to give you with 50% coupon code.

We hope you find these actions satisfactory and up to your expectations. This is the least that we can do to address the unintentional inconveniences that we caused.
Please always share your feedback with us; this is how we keep learning and improving.
Thanks and apologies for any inconveniences.

Kristin Has Earned 4 Votes

Kristin T.'s review of PinkyParadise earned a Very Helpful vote

Kristin T.'s review of HoneyColor earned 3 Very Helpful votes

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