K S.

Do not sign up for this camp. We were so disappointed in this camp and the customer service. We did not receive a welcome email as promised with information before the start of camp.

The camp director was the only adult present and did not have a list of what kids were supposed to be there. Also, he did not have a lesson plan or materials pertaining to the specific camp which we selected. Additionally, for what was supposed to be a camp for 4-6 year olds, there were much older kids presents. The camp director had no information from corporate and said he wasn't even sure what he was going to do with the kids.

Needless to say I felt it was unsafe for my child, especially since the camp was unaware of any specific needs, medical issues, food allergies that my son may have let alone they didn't even know he was supposed to be there. Absolute incompetence and disorganization. I immediately began to pursue a refund from customer service with multiple emails and calls with no movement. I felt I deserved a refund because the services I paid for were not given. This absolutely justifies a full refund. Only after filing a BBB complaint, they have a D- rating there by the way, did I receive a call back from upper management. After speaking to multiple people in manangement, I was told they would only give me a credit to use at another one of their camps. I would NEVER use this camp again after what happened, so a credit was not an acceptable offer. I had to file a dispute with credit card company to get my money back. I thought it was important to inform all who are considering this camp that this is not the one for your kids. Research for yourself. So many other bad reviews regarding poor safety, disorganization, last minute changing of camps or locations, and horrible experiences.