Why make things so complicated? Why you are not allowed to choose a pick up point instead of home delivery? Why every time I call you you don't have my contacts and even my home address? How it's even possible? How it's possible that 40km delivery takes 11 days? Why I should be on the phone for 15 minutes while someone picks up the phone? Why you don't reply on social media? Why if the package gets lots you won't notify me?