Kurt K.

Start up, they take your money and run, no support, no human anything, they send you emails that, if you've not set it up before, don't make any sence. My bill went up about 50%, ive had the service since May, the last month or more I've found the number doesn't work, when calling it gives an 8x8 recording to enter some number. And the worst part of 8x8, is customer support, I've now been on 'chat', which is the only customer support there is, you call in, it states "go online, goodbye" and online is a joke. I started chat at 3:33, they found my 'account' 10 minutes ago, its now 5:15 remember we are 'chatting', in my logged in account... still on chat, rt at 2 hours, now theyre trying to trick me into upgrading is why number doesnt work.
I asked why my bill increased, he gave me a phone number, "I have to speak with the billing team", called the number, as stated above, "go online, goodby" online is where I've been for well over 2 hours now. He claims number is fixed, i called, same issue. Bottom line, this is a horrible company, higher priced than many others, pathetic customer support.
Number still not working, was just told "give me a minute" its now almost 6:00

I would recommend 2 cans and a string before 8x8...